RETURNS & EXCHANGES

RETURNS

We accept returns within 14 days from the date your order was delivered. For Service Point deliveries, we consider the date the parcel was delivered to the parcel machine or post office. 

To return your ordered items, please follow the steps below:

1. You can manage item returns in your account or submit a return request form.
2. Pack all the items you wish to return in their original packaging, including inner and outer labels.
3. Please attach the prepaid return label that you received via email to your parcel. This label includes the return address and tracking number.
4. Please contact the local shipping carrier specified on our return label. You can return the purchase in a few ways:

• Book the parcel pick-up with the courier
• You can drop off the parcel at the nearest Service point

EXCHANGES

You may request an exchange of your product for a different size, color, or item by contacting us within 14 days after delivery.

Please note that if the cost of the requested exchange item exceeds the original purchase price, the customer is responsible for covering the difference. If the cost of the requested item is less than the purchase price, the difference will be refunded to the customer’s bank account.

Please be aware that the exchange option is free if the customer's details and shipping address remain the same. The exchanged product will be sent as soon as we receive your original order back at our warehouse.

Please note that the goods for return or exchange are accepted under the following conditions:

• the item is not damaged, or its appearance is substantially unchanged
• the item does not bear signs of being worn
• the item is returned in its original packaging, with inner and outer labels.

REFUNDS

You can get a refund for the costs within 14 days of the order being returned to our warehouse. Refunds will be returned to the bank account used for the purchase. Please clarify the issue with your bank if there is a refund delay.

Please note that if the discount or promo code was used during purchase, we will refund the purchase amount (you will be refunded the same amount you paid). 

The shipping costs are non-refundable. 

If you proceed with the return process from a non-EU country, please note that we are not responsible for refunding any taxes or duties. You should contact your local authorities to find out how to claim a refund of import taxes and duties.

DAMAGES

If you receive a damaged parcel, please contact us.

Before accepting your delivery, please inspect the parcel and its contents for any potential damage that may have occurred during the shipment.

It’s normal for the carton to show some wear. However, if the damage is significant, then we kindly ask you to do the following:

1. If the damage is minor, please accept the parcel, note the damage on the delivery receipt, sign it, and date it.
2. If the carton looks seriously damaged, you may refuse your order. Under these circumstances, please contact us immediately.
3. When you contact us, please specify your order number, tracking number (both are included in your shipment confirmation email), email address, and phone number.

We will do our best to issue a refund for the full amount as soon as we receive your returned order. If you need more information, please check out our FAQs.