FAQ’s

To create an account, you click on ‘Sign in’ icon on the top right of the website. If you’re using your phone find the ‘menu’ button on the left side and use the menu button ‘Sign in’ on the top of the menu page. You can then create an account following the instructions in the 'sign up' section.

You can complete your purchase either as a registered customer or a guest. The registration is effortless and does not take much time. As a registered customer, you will be able to follow the journey of your current order and review the history of previous ones. You will also receive special offers, birthday discounts, and new collections and sales information.

You can save your favorite items in your wishlist and always have them at hand even after closing the site. You add items to the list by clicking the heart at the product photo corner or on the product page. You can also remove them by clicking the 'Remove' button in the wishlist on the homepage or in the personal account.  If you wish to buy something from the list, add it to your shopping cart and complete your purchase as usual. You can only enjoy the use of a wishlist if you are a registered customer. Adding items to your wishlist does not automatically reserve them.

After completing your purchase, you will receive a confirmation email. If the purchase is not completed, you will be informed via email. You can also check the order status in your account.

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You can always find your order number in the confirmation email and every email related to your order. You can also check the order page of your account.

We’ll let you know if your order has been (partially) cancelled. The order can be cancelled for the following reasons:

1. Your items were out of stock at the time of shipping. If this is the case, we’ll take care of your refund.

2. Something went wrong while verifying your billing and\/or shipping details. Try to go back one step in the payment process on the website to check your details. If everything is correct, please, contact your bank to clarify the issue with the payment. If you have a problem with the shipping, please check your address details.

If the issue remains unsolved, please, contact us. We will get response as soon as possible.

Currently, you can buy in Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

You can check the rates and delivery terms in our Shipping policy.

If you've already used your return label for a partial return, or the label seems to be missing, please, contact us. We will send you the extra label.

You can return items, if:

· They are not worn

· They are low-quality

· They do not fit you regarding size, material, or expectations.

You can get acquainted with the return conditions in section the Returns & refunds.

The ordered items online can be returned or replaced with a different size. Products cannot be replaced with a different model.

You can return within 14 days, starting from the date when your order was delivered. In the case of the pick-up point delivery, we consider the date when the purchase is delivered to the parcel machine. Please, check out for more information in our Shipping policy.